Shipping policy
Last updated: 11 November 2026
Every Honvik order includes free UK delivery, with full tracking. Here is exactly how it works, so you know what to expect from the moment you order to the moment it arrives.
Where we deliver
We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). All prices are shown in pounds sterling (GBP), and the amount shown at checkout is the price for your order.
Cost
UK delivery is free on every order, with tracking included as standard. There is no minimum spend and no delivery charge at checkout.
Dispatch and delivery times
Once your order is placed, we prepare and dispatch it, then the carrier delivers it to your door.
Orders placed before 5pm UK time, Monday to Friday, go into preparation the same day. Orders placed after 5pm on a Friday go into preparation the following Monday.
| Order placed | You receive an order confirmation by email. |
|---|---|
| Preparation | 1 to 2 working days, Monday to Friday. |
| In transit | 6 to 8 working days, Monday to Friday. |
| Total delivery time | 7 to 10 working days from your order. |
| Tracking | Included on every order. |
These are estimates and can vary. Delivery times can occasionally be affected by carrier delays, busy periods or events outside our control. If anything is running behind, we will keep you informed.
Where your order ships from
Honvik is the trading name of Bocar Diawara, a sole trader (entrepreneur individuel) registered in France (SIRET 90882493100020). Orders are dispatched from outside the UK. UK delivery is free and fully tracked.
Tracking your order
As soon as your order is dispatched, we will email you a confirmation with a tracking number and a link to follow your parcel. If you have not received tracking details within a reasonable time of ordering, please check your spam folder first. Then get in touch and we will resend them.
Making sure it arrives
Please double-check your delivery address and contact details at checkout. We can only send your order to the address you provide, and we cannot be responsible for a parcel delivered to an incorrect or incomplete address. If you spot a mistake, contact us as quickly as possible. If the order has not yet been dispatched, we will do our best to correct it.
- Provide a full, accurate delivery address, including postcode.
- Add a mobile number or email so the carrier can reach you.
- Let us know any access notes (for example, a safe place or a neighbour).
If an order is delayed, lost or undelivered
If something goes wrong in transit, here is what we do.
- Delayed: if tracking has not updated or your order is taking longer than expected, contact us and we will chase the carrier on your behalf.
- Lost in transit: if a tracked parcel does not arrive, we will investigate with the carrier and arrange a replacement or a full refund. We do not ask you to bear the cost of a parcel lost on its way to you.
- Could not be delivered: if a parcel is returned to us because it could not be delivered (for example, an incorrect address or repeated missed deliveries), we will contact you to arrange redelivery or a refund.
- Arrived damaged: please tell us within a reasonable time of delivery, with a photo if you can, and we will put it right at no cost to you (see our Returns & Refunds policy).
Your rights
This delivery policy sits alongside your statutory rights. If your order has not arrived, you have a right to receive it within a reasonable time, and to a remedy if it does not. Faulty, damaged or incorrect items are covered by our Returns & Refunds policy and by the Consumer Rights Act 2015, at no cost to you.
Questions about delivery
If anything is unclear, or you would like an update on an order, please contact us and we will be glad to help.
Who you are buying from
Bocar Diawara, trading as Honvik, sole trader (entrepreneur individuel) registered in France. SIRET 90882493100020.
1 Rue Lénine, 93290 Tremblay-en-France, France
Email: hello@lunarialight.com
Phone: +33 7 68 72 55 81
Hours: Monday to Friday, 9am to 6pm UK time